About this role
Role Overview
- Responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance.
- Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance.
- De-escalate calls and process complaints and handle disbursement of premiums.
- Cross trains to assist with borrower follow ups.
- Assists answering questions in the help desk.
- Meets and maintains availability standards, schedule adherence and attendance guidelines.
- Updates records and note system as required.
- Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries.
- Delivers timely, accurate customer service ensuring the highest level of satisfaction.
Requirements
- High School Diploma or GED (Preferred)
- 0-2 years experience (Preferred)
Benefits
- Health insurance
- 401(k) matching
- Paid time off