Handle all account transitions from active to charge-off status, ensuring accuracy and compliance while supporting membership termination processes.
Complete system updates and documentation for involuntary closures of deposit and revolving accounts.
Execute system maintenance and documentation for loan modifications related to bankruptcy, loss management, or the Member Assistance Department.
Process and follow up on external debt management program requests, communications, and related correspondence.
Reconcile and report all appropriate general ledger activity to Accounting.
Maintain a high level of discretion and confidentiality when handling sensitive member or employee information.
Respond to internal and external inquiries promptly, courteously, and professionally.
Uphold a consistent standard of professional, member-focused service in all interactions.
Investigate and resolve exception transactions and out-of-balance conditions quickly and effectively.
Manage daily incoming mail and monitor department email inboxes to ensure timely processing and follow-through.
Support the team with other assigned duties.

High school diploma or equivalent required
Minimum two years of operational experience at a Financial Institution required
Experience with collections, insurance, lending products, bankruptcy, or garnishments preferred
Detail orientated, with a high degree of accuracy and the ability to make recommendations based on information obtained
Ability to exercise confidentiality and discretionary judgment
Ability to work well under deadlines
Ability to work independently and as a team member, while using discretion in decision making & sound judgment in problem solving
Verbal and written skills to effectively communicate and provide customer service.

Collection & Recovery Support Specialist

Key skills