About this role
Role Overview
- Provide high-quality, timely support to Amplify customers via incoming calls, emails, voicemail, and chat sessions across multiple platforms and systems
- Employ effective questioning techniques and strong attention to detail to validate the customer’s issue and provide an accurate, timely resolution with empathy
- Create and track support tickets for each issue with a high level of detail, log all contacts, properly categorize issues, and follow up appropriately
- Research solutions to customer questions and problems using Amplify’s Knowledge Base and other available resources
- Manage a small team of contracted agents during peak onboarding season; support training, provide coaching, and handle discrete escalations.
Requirements
- High school diploma or equivalent
- 1+ years experience using Google Suite products
- 1+ years experience working in the Customer Service field
Benefits
- 401(k) plan
- competitive health insurance and mental health options
- basic life insurance
- paid time off
- parental leave
- access to best-in-class development programs