About this role

Align with the digital product team to define KPIs for performance tracking.
Work with technology partners to collect raw data from systems.
Create regular reports for stakeholders, leadership, and the Pro CX team.
The Pro CX team will utilize the reports to guide strategic planning and decision-making.
Stakeholders and leaders will use reports for insights and progress tracking.
Summarize analytics on performance and trends linked to goals.
Recommend actions to enhance customer experience and guide strategic decisions.

3+ years of digital marketing analysis experience.
Familiar with Omni-Channel Media Measurement Frameworks (MMM, Incrementality, MTA).
Skilled in building dashboards with LookerStudio and Power BI.
Proficient with PowerPoint and other presentation tools.
Clear data communicator for audiences of all expertise levels.
Experienced in Google Analytics, Google Tag Manager, Salesforce, Retool, and Oracle Cloud Solutions.

Individualized talent development plans
Cross-functional experiences
Opportunities for career advancement through personal and professional development

Digital Pro CX Analyst

Key skills