Associate Clinical Programs Analyst, Registered Nurse/LPN

Role Overview

• Perform HCP and patient registration activities according to program protocols.
• Process data entry activities of pertinent information received at different points of contact.
• Provide answers to general inquiry calls on program services, disease state, or product related questions.
• Provide medical support to patients and healthcare providers, including education on specific diseases and therapies.
• Telephone support in a live inbound/outbound call centre.
• Understand the patient’s healthcare plan and provide opportunities for access to support.
• Administer and adhere to case management protocols, including clinical monitoring and ongoing patient follow-up.

Requirements

• RN/RPN/LPN license is required; Registration with Provincial College of Nurses.
• 5-7 years of case/patient management experience.
• Motivated, personable and agile personality with experience in stakeholder management and patient care.
• Extensive knowledge of the MS therapeutic area preferred.
• Flexibility to travel up to 30% depending on site assignment.
• Ability to flex with working hours.
• Effective interpersonal and leadership skills.

Benefits

• Competitive compensation package
• Annual bonus opportunities
• Flexible work arrangements