Provide one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns related to processes and functions
Performs all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs
Validation of self-pay account status and insurance billing when necessary, and management of undeliverable patient statements while ensuring compliance with departmental policies, state and federal regulations as well as maintaining a positive patient experience
Works in conjunction with other areas within Revenue Management and Geisinger to ensure coordinated activities with respect to all revenue management needs and patient satisfaction
Works closely with various levels of staff, customers and management to assist in determining technical solutions to meet business needs
Educates patients on billing, insurance and regulatory issues of all complexity levels
Works in various billing systems to support the migration of new mergers and acquisitions
Maintain compliance with Federal and State Regulations as well as internal policies
Identifies areas were improvements can be made and takes the initiative to manage up recommendations diplomatically
Completes necessary assigned reports or projects and is held accountable for the tasks.

Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
Encouragement of an atmosphere of collaboration, cooperation and collegiality

Customer Financial Specialist Associate

Key skills