About this role

Lead and develop a team of ~16 High-Risk, frontline agents
Provide strategic leadership through coaching, performance management, and training
Manage collections across diverse products identified as High-Risk
Ensure alignment between values and behaviour that fosters diversity and inclusion
Deliver exceptional customer service that builds trust through expertise, responsive service and support
Probes to understand customer needs and provide advice related to payments

4
6 years of relevant experience
Post-secondary degree in related field of study or equivalent experience
Knowledge of Credit Qualifications and associated credit risk knowledge
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections
Knowledge of BMO products and services
Verbal & written communication skills
Collaboration & team skills
Analytical and problem-solving skills
Influence skills
Data-driven decision making

Manager, High Value at Risk

Key skills