Operations Manager

Role Overview

• Supervises and coordinates the resources and activities of an implementation team.
• Creates a Project Plan that meets client needs and facilitates accurate account set-up in InfoPro data management system.
• Coordinates and leads conference calls with sales staff, National Account staff and customers to create project implementation plans.
• Monitors progress of multiple implementation project plans.
• Provides recommendations and problem solving for escalated issues related to service, billing, and reporting.
• Develops and provides training to internal and external customers regarding implementation processes.
• Provides progress reports to the Implementation Management Team.
• Works collaboratively with other Project Managers to coordinate conversion and implementation resources.
• Coordinates and assigns work to a team of direct reports for effective transition of client’s book of business.

Requirements

• 4-5 years progressively responsible project manager, accounting, technical support or account management experience
• 5 years working as a project manager or supervising a team in lieu of a degree.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short
• and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)