Senior Manager, Strategic Operations

Role Overview

• Develop and implement strategic and operational plans to optimize efficiency, strengthen cross-functional execution and align business operations with organizational priorities.
• Lead and influence cross-functional teams to drive execution of key strategic initiatives, ensuring alignment with organizational goals.
• Conduct thorough analysis of current processes and identify areas for improvement, proposing innovative solutions to enhance operations.
• Translate high-level objectives into actionable plans and roadmaps for both new programs and nebulous mid-flight initiatives and proactively adapt strategies as business needs evolve.
• Monitor and evaluate performance metrics, providing insights and recommendations to enhance decision-making processes and ensuring recommendations are implemented.
• Identify and communicate to leadership on progress, challenges and opportunities for strategic initiatives.
• Drive change management initiatives by fostering a culture of continuous improvement and innovation.
• Build and maintain strong relationships with internal stakeholders, serving as a connector between teams to ensure alignment, remove blockers and deliver shared outcomes.
• Anticipate and address potential conflicts or obstacles, maintaining focus on solutions to maintain team cohesion and productivity.
• Take full ownership and accountability for the success of strategic initiatives, from planning through execution to measurable impact.
• Proactively explore and evaluate emerging technologies, including AI-enabled tools, to improve team workflows, scale programs, and increase operational efficiency.
• Leverage modern tooling (including AI-assisted analysis and workflow automation) to accelerate insight generation, program management, and cross-functional execution.

Requirements

• 7-9+ years of experience in strategic operations and/or program management.
• Previous experience in the SaaS industry and familiarity with Tech and Security environments are considered an asset
• Proven track record of successfully leading strategic initiatives and driving execution.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and presentation abilities, with the capacity to influence and collaborate effectively across all levels of the organization.
• Exceptional cross-functional leadership skills.
• Execution mindset and proficiency in project management methodologies and tools.
• Demonstrated growth mindset with thirst for identifying growth opportunities and a knack for identifying and solving ambiguous problems.
• Consistently seen as the go-to person for programs they lead with a track record for accountability and execution.
• Ability to thrive in ambiguity and change, with a can-do attitude.

Benefits

• Health, dental, 401k and many others
• Generous paid time off
• Equity grant