Key skills
AnalyticsLeadershipCommunicationPresentation Skills
About this role
Role Overview
- Develop and implement the national strategic roadmap for Care Management, aligned with IPA and CMO priorities
- Design and standardize care management models, workflows, and performance frameworks across markets
- Identify national short
- and long-term goals using SMART or OKR methodology
- Evaluate care management operations through a structured assessment framework
- Oversee national implementation of care management processes
- Partner with regional leadership to improve operating PMPM costs
- Develop and maintain scorecards and KPI dashboards
- Monitor national KPIs and support markets in performance remediation
- Collaborate with regional CMOs, market presidents, and care management leaders
- Serve as the national liaison between IPA clinical leadership and operational partners
- Provide consultation to markets affiliate leaders on reducing avoidable hospitalizations
- Provide national direction to care management leaders
- Support recruitment, training, and development of care management talent
- Facilitate communication forums and closed-loop feedback channels
- Lead integration of care management tools, EMR workflows, and data platforms
- Partner with analytics teams to translate data insights into improvements
- Oversee national reporting on utilization, quality outcomes, and performance
- Partner with IPA operations to support provider performance
- Collaborate with contracting, quality, and population health teams
- Support IPA growth strategies
Requirements
- Bachelor's Degree required (Master's preferred)
- Must have Advanced Clinical Licensure (Registered Nurse, Licensed Clinical Social Worker, Nurse Practitioner or Physician Assistant)
- 6+ years of healthcare management experience
- 2+ years in care management leadership experience within a provider or primary care delivery organization
- Experience managing operational performance, KPIs, and budgets
- Excellent communication and executive presentation skills
- Proficiency with EMRs, population health tools, and analytics platforms
- Ability to travel nationally
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities