Daily review of the schedule in SalesForce
Scheduling all production, service, and maintenance tasks
Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos
Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns
Documenting serial numbers in the files and completing any necessary warranty cards during the production process
Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler
Monitoring stock units and daily posting of labor times in DSI for ongoing jobs
Ensuring compliance with OSHA requirements and participating in audits
Scheduling and conducting monthly service meetings involving all technicians and the general manager

Competitive compensation packages
Medical, dental, and vision insurance plans
Flexible spending accounts
8 paid holidays, personal time off, and social responsibility time
Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance
401(k) retirement plan
An immensely fulfilling experience in a collaborative team environment

Service Manager

Key skills