Conducts brief behavioral health assessments and screening to determine eligibility, treatment needs, and treatment options.
Monitor Admissions phone line and conduct telephonic screenings.
Assess risk factors including suicidality, homicidality, self-harm, substance withdrawal risk, and other safety concerns.
Enter basic enrollment and screening information for clients into the EHR.
Track service authorizations from referral sources.
Sets and manages client acuity and prioritization process/referrals in collaboration with Admissions Director.
Communicate and collaborate with team staff pertinent information when making client assignments.
Strong written and verbal communication skills, as well as exceptional customer service skills – includes responding to referrals in a timely manner.
Timely and thorough documentation of outreach attempts and screenings completed.
Maintain referral tracking spreadsheet.
Crisis intervention – evaluate need for incoming client to be immediately escalated to therapist for safety planning.
Maintain client confidentiality.
Serve as liaison between referral sources, hospitals, primary care providers, social service agencies, and internal clinical teams.
Coordinate timely placement into appropriate internal programs.
Provide referrals to external providers when services fall outside the organization’s scope.
Ensure smooth handoffs to ongoing treatment teams.
Partner with Rose Andom Center to manage referrals for clients.

A confirmed bachelor’s degree in a relevant field in Counseling, Social Work, or related field is required.
One year of relevant experience in Behavioral Health and/or Case Management is preferred.
Bilingual (Spanish) preferred.
Valid driver’s license, auto insurance, willingness to travel to homes/communities.
Requires living in or near the location of the posting.

Admissions Care Manager

Key skills