Pharmacy Tech Lead

Role Overview

• Leads the shift or area by assigning, monitoring, and reviewing progress and accuracy of technician work
• Acts as a resource to team members and provides day-to-day direction including addressing urgent customer and team member needs
• Provides guidance on more complex issues and escalates concerns and resource needs to department leadership as appropriate
• Identifies quality improvement opportunities and collaborates with site leaders to design and implement quality improvement initiatives
• Leads teams to identify best practices support implementations
• Works in a flexible manner to ensure that department resources are appropriately distributed and that a safe environment is maintained at all times
• Assumes duties for other technicians as needs arise
• Serves as a role model for safe, effective, and efficient care and as a liaison between technician team and department leadership
• Generates appropriate reports to ensure that productivity, financial, legal, regulatory, and accreditation needs are being met on each shift
• Follows up when gaps are identified and promptly escalates concerns
• Participates in the development and implementation of training materials and programs
• Trains other team members and helps ensure that orientation, training, education and competency are complete and documented
• Ensures that department documentation is accurate and satisfies all legal, regulatory, and accrediting bodies
• Addresses gaps in documentation and escalates concerns to department leaders promptly
• Actively takes part in sharing information in department huddles and team member meetings
• Collaborates with department leadership to ensure updates and changes are effectively communicated to all team members
• Identifies opportunities to improve team member engagement and culture of safety in the department
• Assists with human resource responsibilities which may include interviewing, selection, development, conflict resolution, and engagement
• Assists in interpreting policy and procedures and updates staff on changes
• Holds team members accountable to policy and procedure

Requirements

• Pharmacy Technician certification (CPhT) issued by the Pharmacy Technician Certification Board, or Pharmacy Technician Certified (CPhT) issued by the National Healthcare Association
• High School Graduate
• Typically requires 5 years of experience in a hospital technician role
• Good mathematics skills
• Attention to details
• Good communication (written and verbal) and interpersonal skills
• Exceptional customer service, problem resolution and process development skills
• Basic computer skills

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short
• and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program