About this role
Role Overview
- Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders
- Resolve customer billing problems and reduce accounts receivable delinquency
- Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract
- Receives payments and posts amount paid to customer account
- Documents information about financial status of customer and status of collection efforts
- Reviews and monitors assigned accounts and all applicable collection reports to maintain up-to-date customer records
- Maintains clear documentation of customer contact through the collection or dispute process
- Ensures timely follow-up of open disputes is completed in accordance with service level agreements
- Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms
Requirements
- HS Diploma or GED strongly preferred
- Specialized skills training/certification may be required
- Generally 2-5 years of experience in area of responsibility
Benefits
- Medical (with Prescription drug coverage)
- Dental and vision plans
- Health care and Dependent Care FSA (as applicable)
- 401(K) with company match
- Paid Holiday, Vacation, Personal Time, and Wellness Day
- Paid Sick Time
- Life and Accidental Death & Dismemberment Insurance
- Short and Long-term Disability Insurance
- Critical Illness Insurance
- Accident Insurance
- Whole Life insurance
- Commuter Benefits
- Tuition Reimbursement
- Employee Assistance Program
- Adoption and Surrogacy Assistance