Community Manager

Role Overview

• Manage daily community engagement across Luxy’s social channels (Instagram, TikTok, YouTube, Facebook, and emerging platforms)
• Respond to comments, DMs, and mentions in a timely, on-brand, and empathetic manner
• Foster positive, inclusive conversations and proactively engage with creators and customers
• Identify community trends, FAQs, and sentiment to inform content, product, and marketing teams
• Monitor brand mentions and flag opportunities or issues in real time
• Serve as a camera-facing representative of the Luxy brand when needed
• Host or participate in TikTok Lives to engage with the community, answer questions, and spotlight products or creators
• Support live shopping, launches, and community events in collaboration with the social and marketing teams
• Help create a welcoming, informative, and on-brand live experience
• Support the growth and day-to-day management of Luxy’s affiliate and ambassador programs
• Identify, recruit, and onboard new affiliates and ambassadors aligned with the Luxy brand
• Build genuine, long-term relationships with creators, customers, and advocates
• Coordinate gifting, seeding, and communications with affiliates and ambassadors
• Track performance, engagement, and content output to help optimize programs
• Turn engaged followers into brand advocates through thoughtful outreach and relationship-building
• Help create scalable community initiatives (UGC campaigns, ambassador spotlights, giveaways, etc.)
• Collaborate with social, influencer, and marketing teams to align community efforts with brand goals
• Represent the voice of the Luxy customer internally

Requirements

• 2+ years of experience in community management, social media, influencer marketing, brand marketing, or related fields
• Strong understanding of social platforms, creator culture, and online communities
• Comfortable being camera-facing and engaging with audiences live on social platforms
• Excellent written and verbal communication skills with a warm, confident, and brand-aligned tone
• Highly organized with the ability to manage multiple conversations, campaigns, and relationships simultaneously
• Experience working with affiliate, ambassador, or influencer programs
• Passion for beauty, hair, fashion, and creator-led brands
• Experience in DTC, beauty, or fashion brands preferred
• Experience hosting or participating in TikTok Lives or live shopping formats a plus
• Familiarity with affiliate platforms, influencer tools, and social listening platforms
• On-camera experience or personal creator background is a plus.

Benefits

• Base pay of $70,000 with a 5% annual bonus
• 401(k) with company match
• $ for $ up to 4%
• immediately vested
• Vacation/Holiday Leave
• Great Medical/Dental/Vision Insurance
• Life and AD&D Insurance
• Opportunities for growth and advancement
• And so much more!