Provide ongoing support and mentorship to junior staff and peers.
Manage incident and problem resolution, including root cause analysis.
Handle hardware and software troubleshooting, end-user support, and ticket handling.
Manage and implement assigned project-based solutions, communicating progress to stakeholders.
Develop and maintain knowledge base articles and run books.
Assist in planning, installation, and support of client cloud systems infrastructure.
Support on-premises hardware and software and cloud-based devices and related software.
Troubleshoot and resolve issues related to client infrastructure.
Participate in on-call, after-hours, and weekend support as needed.

7+ years of experience administering Microsoft Microsoft-based solutions and products: Azure, Microsoft 365, Intune, Defender for Endpoint, Teams, Exchange Online, Windows Server, Active Directory, etc.
2-3 years working as a Systems Administrator.
U.S. Citizen (Federal Client Requirement).
Bachelor’s degree in information technology/security, Computer (Information) Science, Management Information Systems, or related discipline.
10+ years of demonstrated experience in systems administration with a focus on Microsoft and Cloud Technologies.
Preferred certifications: MCP, Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate, Azure Virtual Desktop Specialty.
Familiarity with industry best practices and standards (ITIL, ISO 20000-1, CMMI-SVCs) a plus.
Technical knowledge of tools like ConnectWise Automate, Hudu, Mimecast, Meraki, etc.
Familiarity with network troubleshooting knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.).

Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
401(k) with company match to help you plan for the future.
Flexible time off policies to ensure you maintain a healthy work-life balance.
Training incentives and bonuses to help you and your career grow.

Systems Administrator

Key skills