Sales Development Representative

Role Overview

• Generate new sales opportunities by conducting outbound prospecting through phone calls, emails, social media, and other outreach methods to create interest in EMS|MC solutions.
• Qualify inbound and outbound leads to assess fit, interest level, and readiness before advancing opportunities to the Business Development team.
• Execute daily outreach activities to meet or exceed activity and pipeline generation goals, including calls, emails, meetings set, and qualified opportunities.
• Conduct initial discovery conversations to understand prospective clients’ challenges, priorities, and needs within municipal, county, and health system environments.
• Effectively communicate EMS|MC’s value proposition and differentiate our solutions to generate interest and secure meetings with key decision-makers and influencers.
• Maintain accurate and timely documentation of all prospecting activities, communications, and lead status within the Customer Relationship Management (CRM).
• Collaborate closely with Business Development, Marketing, and Operations teams to ensure a smooth handoff of qualified opportunities and alignment on messaging.
• Support marketing campaigns and initiatives by following up on campaign-generated leads and assisting with targeted outreach efforts.
• Participate in ongoing training to build knowledge of the EMS industry, including operational, financial, and regulatory challenges faced by prospective clients.
• Represent and support the company mission, values, and commitment to customer success in all prospective interactions.
• Participate in company-sponsored events, meetings, and trade shows as needed to increase brand awareness and generate pipeline.
• Perform other duties as assigned.

Requirements

• Associate’s degree in Business, Marketing, Communications, or a related field, or equivalent experience.
• 1–3+ years of experience in a sales development, inside sales, or lead generation role with a track record of meeting or exceeding activity and pipeline goals.
• Experience conducting outbound prospecting and lead qualification through phone, email, and digital channels in a high-volume environment.
• Proven ability to communicate clearly and persuasively, both verbally and in writing, to engage prospects and build rapport quickly.
• Experience applying active listening, effective questioning, and discovery techniques to assess prospect needs and qualify opportunities.
• Strong organizational and time-management skills, with the ability to prioritize competing tasks in a fast-paced, results-driven environment.
• Ability to work independently while collaborating effectively with Sales, Marketing, and cross-functional teams.
• Hands-on experience using CRM systems to manage pipeline activity, with a strong focus on data accuracy and detailed documentation.
• Consistent demonstration of integrity and accountability, with a results-oriented mindset.
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Benefits

• health coverage
• retirement plan
• paid time off