Accountable for customer relationships, renewals, and project delivery within your customer base
Own the customer relationship at a senior level
Oversee all aspects of project delivery and be a senior point of escalation
Interact with other senior levels within Kainos and the customer organization
Measured on client satisfaction, retention, and business contribution
Develop and sustain customer executive relationships
Serve on customer steering committee meetings
Drive strategies for steady adoption of Workday's innovation
Identify up-sell, cross-sell, and AMS extension sales opportunities

12-15 years of working experience
Strong communication skills
Excellent customer focus
Ability to assess customer needs and build relationships at a strategic and senior level
Ability to proactively identify risks and intervene effectively
Resolve customer escalations appropriately
Excellent high level consulting experience in an implementation environment
Knowledge of project management disciplines and processes
Strong commercial awareness and understanding of project management and business dynamics
Broad business and technology understanding
Understanding of industry trends in HR technology and Financials

Client Director – Workday Services

Key skills