Fraud Prevention Analyst, Bilingual

Role Overview

• Perform analysis of transaction data from the PRM Fraud Detection System
• Responsible for identifying new ‘skim’ locations through Central 1 CPP Analytics Application with fraud data reported by credit unions and/or the PRM Fraud Detection System
• Send out PRM Fraud Alerts (FA)’s to credit unions and follow-up with the response to update PRM
• Provide assistance to the FAS group as to when to send PRM Fraud Alerts (FA)’s to credit unions
• Monitor fraud transaction trends and recommend modifications to the rules in PRM that would result in reduced loss prevention
• Issue Common Point of Purchase Alerts to credit unions throughout the country to advise of suspected or confirmed skimming incidents as reported by the Interac Association
• Complete analysis of transaction data related to Common Point of Purchase Alerts (CPPs) and send Suspicious Activity Alerts (SAAs) to credit unions
• Follow up with credit unions for response to alerts to ensure compliance with Interac requirements
• Provide ongoing updates to active SAA investigations
• Issue Interac e-Transfer alerts and communicate to credit unions, Interac
• Issue Interac Online Payment alerts and communicate to credit unions and Interac
• Provide assistance to the credit union staff to ensure the most expedient methods of reporting suspected or confirmed skimming activities is followed
• Expert knowledge of PRM, the CPP system and Interac regulations
• Maintain database of authorized users and user passwords for the CPP system
• Maintain database of skimming information and update records as required
• Review data to analyze fraudulent activity and to determine if Member Cards have been used at a suspected skimming location
• Respond to credit unions’ requests for assistance in resolving outstanding ‘orphan’ cards where a credit union has reported fraudulent activity and no common point of purchase has been determined
• Provide information to the law enforcement department and financial institutions regarding suspected and confirmed skimming locations
• Maintain reports of fraud alert volumes and locations to analyze trends and determine future requirements
• Research, revise and maintain educational materials for credit unions regarding the FAS system
• Provide technical support to the FAS group (on-call 24 hours/7 days a week)
• Act as the technical backup when the FAS, Manager Operations is not available

Requirements

• 2+ years post-secondary education in a related field
• 2+ years’ experience in accounting, finance, auditing, criminology, loss prevention, law, or fraud investigation, with some exposure to fraud prevention
• Exceptional command of French and English language, and proven customer service skills are required
• Experience with processor operations, card association rules and technology associated with payment systems is an asset
• Proficiency in computer skills and automated office systems is essential
• Strong analytical and problem-solving skills are required
• Able to work independently as well as part of a team
• High level of confidentiality is essential in this role
• Strong attention to detail and high degree of accuracy
• Able to multi-task and handle several conflicting priorities simultaneously

Tech Stack

• C++

Benefits

• Work-life flexibility
• Hybrid work environment
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan including family building and gender affirmation
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Access to a virtual wellness platform
• Career development opportunities
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community and other paid time off options
• Corporate discounts