Senior Vice President, Communications

Role Overview

• Serve as the architect and steward of TAG’s enterprise-wide communications strategy, ensuring consistency and clarity across brands, audiences, and channels.
• Translate commercial, brand, and business strategy into clear, human communication that leaders, team members, clinicians, and partners can understand and act on.
• Partner closely with the Chief Commercial & Brand Officer to align communications with go-to-market strategy, brand positioning, and growth priorities.
• Act as a senior advisor to the CEO and executive team on enterprise messaging, narrative framing, and high-stakes communications.
• Oversee internal communications for a 20,000+ person workforce spanning multiple brands, care settings, and geographies.
• Support a modern internal communications ecosystem that delivers the right message, through the right channels, at the right moments.
• Create shared context during periods of change
• operating model shifts, growth initiatives, transformation programs
• so teams understand the “why,” not just the “what.”
• Elevate leadership communication at all levels and strengthen frontline connection to TAG’s mission, values, and commercial priorities.
• Oversee enterprise external communications, including corporate messaging, executive positioning, media strategy, and thought leadership.
• Shape and protect TAG’s reputation across earned, owned, and shared channels, in close partnership with Brand, Marketing, and PR leadership.
• Ensure internal and external narratives are tightly aligned, reinforcing credibility, trust, and brand integrity.
• Serve as the seniormost communications counselor during crises, issues, and reputational risk moments.
• Anticipate emerging risks and guide leaders through high-stakes decisions with sound judgment and calm execution.
• Lead change communications efforts with a deep understanding of how change impacts adoption, engagement, and trust.
• Act as official company spokesperson where required.
• Own enterprise social care and real-time engagement strategy, treating digital channels as an extension of the patient and employee experience.
• Leverage social listening and employee feedback to inform broader communications strategy, operational insights, and brand decision-making.
• Ensure the organization shows up with empathy, accountability, and consistency in public and internal conversations.
• Lead and develop a high-performing communications organization (~20 professionals) spanning internal communications, corporate communications, crisis/issues, reputation management, and social care.
• Build modern communications capabilities that scale with a growing, multi-brand portfolio.
• Foster a culture of strategic thinking, accountability, and excellence under pressure.
• Navigate complex, matrixed stakeholder environments to build alignment and drive outcomes.

Requirements

• 20+ years of communications leadership experience
• Bachelor’s degree in Communications, Public Relations, Journalism, English, or a related field; advanced degree a plus.
• Proven experience designing and delivering enterprise-level communications strategies aligned to commercial and business objectives.
• Exceptional ability to help leaders define messages that are clear, concise, persuasive, and credible.
• Deep experience providing trusted counsel to senior executives within complex, matrixed organizations.
• Strong change management orientation, with demonstrated success supporting transformation and adoption.
• Data-driven mindset, with experience leveraging metrics and insights to guide strategy and measure impact.
• Experience navigating healthcare-adjacent environments (healthcare, retail healthcare, services, or regulated industries) strongly preferred.
• Outstanding written, verbal, and interpersonal communication skills, with high attention to detail.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan with match