Key skills
AILeadershipStakeholder ManagementCommunication
About this role
Role Overview
- Lead, mentor, and develop the process optimization team.
- Build team capability in Lean/Six Sigma methods, data analysis, and automation best practices.
- Define team goals, conduct performance reviews, and create development plans that align individual growth with business needs.
- Drive development and adoption of a standardized Service Catalog to clarify offerings, SLAs, and handoffs across People functions.
- Instill governance, operating rhythms, and escalation paths to reduce ambiguity in process ownership.
- Define and track metrics that demonstrate current state, progress, and business value; ensure all delivery is evidence-based.
- Establish scalable reporting and dashboards to surface performance, ROI, and opportunities for further optimization.
- Act as the primary partner to People, Finance, IT, and other stakeholders to align process initiatives with broader organizational objectives.
- Communicate portfolio outcomes, risks, and roadmap updates to senior leadership; translate complex analysis into clear, actionable recommendations.
- Set strategic priorities, manage capacity, oversee program-level roadmaps and budgets and prioritize initiatives using rigorous ROI frameworks and resource trade-offs.
- Ensure consistent, high-quality delivery across projects and maintain a backlog that reflects strategic value and operational urgency.
- Lead continuous improvement efforts and knowledge sharing across the organization.
- Champion use of AI and automation to reduce manual toil and eliminate bottlenecks.
- Ensure technical designs meet business requirements, security/compliance constraints, and scalability needs through User Acceptance Testing.
Requirements
- 7+ years of experience in process optimization, business process reengineering, or operations, with people leadership experience.
- Deep expertise with DMAIC and other Lean/Six Sigma methodologies and proven experience applying them at scale.
- Experience designing and operationalizing Service Catalogs or centralized service management models.
- Strong track record of prioritizing work using ROI analysis and managing a portfolio of projects.
- Demonstrated technical fluency and experience leveraging AI and automation to streamline enterprise processes.
- Excellent analytical, communication, and stakeholder management skills; comfortable presenting to senior leaders.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities