Lead performance, reporting, capacity and talent management, and territory/coverage strategy for escrow and closing.
Grow and develop a high-performing team of Escrow Officers and Transaction Coordinators.
Own our operating rhythm and partner closely with Title, Lenders, GTM (Go-to-Market), Finance, and Post-Closing to hit growth and service targets.
Scale a team to deliver seamless closings and an outstanding partner experience.
Design and lead State specific training for your assigned Markets to ensure sufficient knowledge and cross-training within your team.
Establish a performance management framework (calibration, development plans, career paths, and succession).

10+ years of experience in title/escrow operations with a deep understanding of the full closing lifecycle (purchase and refinance).
5+ years of people management experience, ideally leading remote, multi-state teams.
Proven ownership of capacity/workforce planning, territory/coverage design, and reporting/analytics.
Demonstrated results improving OTC, cycle times, file quality, and agent/customer experience at scale.
Strong technical aptitude: title/escrow production platforms (Qualia preferred) and workflow tools; advanced Sheets/Excel; BI/reporting tools (Looker, Tableau, Power BI). SQL is a plus.
Exceptional communicator with strong stakeholder management and executive-ready presentation skills.
Compliance-minded with impeccable integrity and fiduciary responsibility.
Alignment with PLACE values: Grit, Results, Only Leaders, Wealth, Teamwork, and Humility.

Escrow Operations Manager – Blueprint

Key skills