Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
Leading the team to reach Account Growth Quotas (Renewal + Expansion)
Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
Creating win back plays for the Enterprise
Providing structured insights and customer and market trends in the Enterprise
Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
Engage directly with customer C-Suite executives
Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

10+ years' experience leading successful Renewals, Sales or Customer Success Teams
Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
Strong business acumen and ability to navigate complex organizational structures.
Expertise in negotiation, stakeholder engagement, and change management.
Experience in SaaS or subscription-based business models preferred.

25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Mandatory public health insurance with broad medical coverage
Employer-paid private medical, dental, optical, and wellness plan through Axa, with options for dependents
Life insurance with enhanced coverage above the Social Security ceiling
Education pension for dependent children up to age 26 if in full-time education
State and supplementary pension contributions by Veeam
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Senior Director, Renewals & Customer Success – Enterprise, EMEA, APJ

Key skills