Key skills
CommunicationDecision MakingProblem SolvingSales
About this role
Role Overview
- Utilize contact list to call leads to generate sales opportunities.
- Exceed monthly sales, renewal, and churn target goals.
- Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business.
- Sustain monthly call goals as expectations dictate.
- Establish and cultivate customer relationships to drive sales and increase customer base.
- Complete Customer account maintenance resulting from account reviews.
- Provide account analysis to determine up-sell and renewal offers.
- Monitor and resolve customer issues.
- Track individual account activity and results.
- Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information.
- Accuracy and efficiency in data entry required.
- Successfully completes continuous training to maintain knowledge of products, services, and sales approaches.
- Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards.
- Attains productivity and sales goals based on targeted metrics.
- Meets/exceeds all departmental goals and business objectives.
- Demonstrates positive and cooperative behavior with customers and coworkers.
- Disburses adjustments and credits as appropriate within established limits and criteria.
Requirements
- High School Diploma/GED (Required)
- Bachelor's Degree (Preferred)
- 2-4 years Selling to Government (State and Local) accounts. (Required)
- Less than 2 years Extensive customer service experience. (Preferred)
- Less than 2 years Business markets sales experience. (Preferred)
- Less than 2 years Wireless industry sales experience. (Preferred)
- Less than 2 years Telesales or technical sales experience. (Preferred)
- Customer Satisfaction (Required)
- Sales (Required)
- Attention To Detail (Required)
- Communication (Required)
- Presentations (Required)
- Problem Solving (Required)
- Analysis (Required)
- Customer Service (Preferred)
- Microsoft Excel (Preferred)
- Technical Sales (Preferred)
- Inside Sales (Preferred)
Benefits
- medical, dental and vision insurance
- flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short
- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs