Own the entire customer relationship, from users up to General Officers.
Understand the evolving nature of the staff ecosystem, and where our product best fits to support the warfighter.
Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
Instill the Onebrief brand image.
Enable our expansion within the Army.
Lead or support exercises.
Use your observations of our users to recommend product improvements.
Provide face-to-face and remote customer support.
Develop an understanding of programmatic development to ensure Onebrief remains a critical component of the NGC2 ecosystem.
When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
Interact with other industry partners, build relationships, and understand the system of systems.

Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
Advanced military education or other relevant experience
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.

Partner Engagement Manager

Key skills