Provide a seamless experience for customers from sales to delivery of service
Be the single point of contact for assigned broker firms to resolve any open service needs and deliver superlative, personalized care
Ensure a high level of customer satisfaction and exceed the expectation of our customers by providing quality information and superior customer service for a defined scope of issues and post enrollment inquiries
Proactively keep customers updated on status and outcome of ongoing support case
Provide quality customer service for issues regarding benefit administration group changes, employee enrollment changes, ID card status, and effective date inquiries
Facilitate communication to educate our customer base on the services we provide
Listen to customer ideas, resolve conflicts, solve problems, and provide feedback to Company management

Associates degree or equivalent
2+ years’ experience in a related selling or priority customer support environment
Working knowledge of medical conditions/terminology and insurance products
Prior experience dealing with multiple customer service issues
Life and Health Insurance License (preferred)

medical, dental, vision, life, disability, and AD&D insurance
tax-advantaged savings accounts
401(k) plan with company match
generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more
restricted stock units and/or a deferred compensation plan

Account Executive – Benefits, ASD

Key skills