Provide support and service to our providers and members
Ensure that the person making the inquiry receives the highest level of customer service possible
Handle customer inquiries via phone and email
Contribute positively to a team environment

The ability to work varying shifts between 7am
10pm Monday to Friday
You like helping people – this is non-negotiable;
You are a good communicator – through email and phone, you are clear, concise and friendly;
Whatever it takes attitude, you like a new challenge every day;
You have training and education and/or relevant working experience in customer service or health and at least a high school diploma;
Ensure you are able to concentrate, have high attention to detail and sit while using a computer and on a head-set for prolonged periods of time;
Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment;
Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the caller at the same time;
You can handle the good and challenging calls;
You are good at problem-solving master, you understand the callers needs and learn quickly how to get the best results in any environment.
Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.

Comprehensive health and dental plan that is 100% employer paid effective on your first day
Opportunities for career development and advancement
Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts
Short-Term Incentive Program which recognizes your contribution to our success
Extensive virtual paid training program, ensuring you are prepared to hit the floor and take calls

Bilingual Customer Service Representative – Federal

About this role