Are you passionate about making a difference and delivering exceptional service? Join our team as a Bilingual Customer Service Representative and help us support members across Canada.
In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment.
Your objective in this role is to provide the highest level of customer service possible.
Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the company!

You love helping people – this is non-negotiable.
You are a strong communicator – through email and phone, you are clear, concise, and friendly.
You bring a positive, solutions-oriented attitude to every challenge.
High school diploma required; post-secondary or equivalent experience.
Strong attention to detail in a dynamic environment.
Ability to work independently in a remote environment; ensuring you are able to sit while using a computer and a headset for prolonged periods of time.
Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment.
Strong technical aptitude – you can navigate multiple applications while supporting callers.
You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment.
Language skills: Fluently Bilingual (English & French) written and spoken is required.

100% employer paid comprehensive health and dental plan.
Monday-Friday shifts ending at 9pm AT (No overnights, No weekends!)
Extensive virtual paid training program to set you up for success.
Career development and advancement opportunities.
Emphasis on work life balance offering wellness benefits, health resources & discounts.
4% Short-Term Incentive Program which recognizes your contribution to our success.

Bilingual Insurance Customer Service Representative

About this role