Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client-facing skills
Work with sales leaders to drive customer engagement through resource prioritization, Pod team training, and development of a culture of collaboration, learning, and success
Guide team through regular 1x1 sessions, to ensure they are fostering & building relationships with assigned customers, which include: measuring adoption targets, forecasting out-quarter retention, capturing one value story for each assigned customer, and confirming strategic engagements (QBRs) are scheduled
Drive team initiatives for continued success, growth, scaling and development
Ensure team is proactively defining and building customer success plans to help them achieve their goals and actively updating those plans throughout the customer cycle
Work with other departments (CX, Product, GTM) across Alteryx to understand where the CSM Org can partner, and enhance Alteryx corporate goals
Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all company methods and procedures

3+ years of management experience
Experience managing a remote team is preferred
4+ years of experience in technical implementations, sales engineering, or analytics consultant work
Require Strategic CSM experience (3+ Years)
Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization (ie. Line of business, Executives, Information Technology, Procurement, etc.)
Demonstrated ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans
Experience setting long-term goals and guiding projects, people and processes towards attainment
Demonstrated problem solving skills and ability to show good judgment in decision making
Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
Ability to travel up to 25%

Medical, dental, and vision coverage
401(k) with company match
Paid parental leave, caregiver leave, and flexible time off
Mental health support and wellness reimbursement
Career development and education assistance
A monthly Connectivity Plus stipend of $150 to support remote work-related expenses
An annual $200 home office reimbursement

Manager, Customer Success

Key skills