About this role
Role Overview
- Provides technical support for end-users with an emphasis on software application and network hardware support.
- Resolves moderate to complex problems in support of AIS server and storage infrastructure.
- Interacts closely with network, communications, and security administration to assist in the restoration of services and or identify and help correct core problems.
- Performs user administration on e-mail and network servers
- Provides second level support for Help Desk issues
- Works with and sets network permissions on network servers
- Performs administrative tasks on system backup equipment and software
- Provides backup support for hardware support function
- Installs, troubleshoots, and supports networked printers, copiers, and fax machines
- Logs all support requests and resolutions in the call tracking software
- Work with other IT specialists in analyzing and solving cross platform software and hardware issues
- Maintain and update asset records of all software and hardware information in AIS asset database
- Create and/or maintain AIS related records and documentation
- Enforce and follow AIS policies and procedures
- Serve as liaison between AIS and end-users when major service issues arise
Requirements
- 2-year degree or equivalent military training in computer information systems or a related field.
- Minimum of 4 years help desk or PC related experience
- Minimum of 2 years Systems Administration experience
- Available for Weekends and after hours when on call.
- Strong working knowledge of Microsoft Windows OS (Server & Workstation) and Microsoft Office Suite
Benefits
- Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidays
- Comprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rate
- Financial & Career Growth – Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
- 401(k) Matching – 100% match at a 6% contribution level
- Flexible Schedule – 9/80 work schedule (9-hour days Monday–Friday, with every other Friday off – meaning a 3-day weekend every other week!)
- Innovative & Collaborative Culture – Be part of a smart, high-performing, and passionate team that values creativity, diverse backgrounds, and an inclusive environment
- Great Location – Our Longmont, CO office is conveniently located right off the Diagonal Highway