Provides technical support for end-users with an emphasis on software application and network hardware support.
Resolves moderate to complex problems in support of AIS server and storage infrastructure.
Interacts closely with network, communications, and security administration to assist in the restoration of services and or identify and help correct core problems.
Performs user administration on e-mail and network servers
Provides second level support for Help Desk issues
Works with and sets network permissions on network servers
Performs administrative tasks on system backup equipment and software
Provides backup support for hardware support function
Installs, troubleshoots, and supports networked printers, copiers, and fax machines
Logs all support requests and resolutions in the call tracking software
Work with other IT specialists in analyzing and solving cross-platform software and hardware issues
Maintain and update asset records of all software and hardware information in AIS asset database
Create and/or maintain AIS related records and documentation
Enforce and follow AIS policies and procedures
Serve as liaison between AIS and end-users when major service issues arise

2-year degree or equivalent military training in computer information systems or a related field.
Minimum of 4 years help desk or PC related experience
Minimum of 2 years Systems Administration experience
Strong working knowledge of Microsoft Windows OS (Server & Workstation) and Microsoft Office Suite
Working knowledge of networking and the TCP/IP protocol
Working knowledge of PC hardware and printing systems

Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidays
Comprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rate
Financial & Career Growth – Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
401(k) Matching – 100% match at a 6% contribution level
Innovative Culture – We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees’ skills and career development.

Plant IT Administrator

Key skills