Represent the Training and Documentation department on project teams.
Research, outline, write, edit, and proofread documentation within the time frames established by a project schedule.
Use source material, as well as interviews with subject matter experts, to obtain information for documentation purposes.
Create and execute documentation plans.
Follow established department guidelines in revising existing documents, writing all or portions of new documents, and submitting documents for review.
Conduct tests and solicit input to ensure the clarity, completeness, technical accuracy, and quality of the documents produced.
Review other technical writers’ documentation (as assigned) to ensure editorial and/or technical quality.
Prepare releases of new and revised documentation.
Remain abreast of technical writing standards.
Perform other duties as assigned.

Bachelor’s degree in related field
3 to 5 years experience in writing and updating technical documentation
Strong government or human services knowledge with an emphasis in child support and/or knowledge of digital payments and debit card payment processing
Experience working on software development projects that are large in scope, technically complex, and require significant interaction with numerous people in different functions.
Ability to interview subject matter experts and obtain the information necessary to write or update existing documentation.
Experience in testing documentation for validity and usability.
Must be fluent in English.
Must be proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Visio.

Mission with Meaning: Be part of technology that helps families and agencies thrive.
Family Values: Work in a culture that puts people first.
Entrepreneurial Energy: Freedom to innovate, experiment, and make an impact.
Growing Platform: Join a company expanding its national footprint and evolving its brand.
Modern Tools: Use AI and digital systems to bring creativity and efficiency together.

Technical Writer

Key skills