Reviews customer purchase orders and order data – ensures accuracy of dates, billing, and scheduling
Processes sales orders via AGENT PORTAL and SAP – enters and maintains customer and agent information
Prepares and finalizes plant shipping documentation – coordinates BOLs, carrier info, and daily shipment posting
Acts as the primary contact for house accounts – manages order entry, pricing, changes, and confirmations
Supports 34 sales agents – provides training and order support to meet on-time shipping metrics
Expedites delivery and communicates updates – ensures alignment with customer expectations
Monitors and facilitates backorder fulfillment – coordinates optimal sourcing with internal teams
Interacts with multiple departments – communicates order status, shipment dates, and customer needs
Prepares shipping labels and documents – ensures accurate outbound documentation
Processes claims, RGAs, invoice adjustments, and credits – ensures resolution and proper documentation

3+ years of customer service or inside sales experience, preferably in a manufacturing or electrical environment
Associate’s degree or equivalent professional experience
Proficient in Microsoft Office Suite, especially Excel, Word, and Outlook
Experience using SAP is a plus
Strong written and verbal communication skills
Detail-oriented with sound judgment and time management skills
Capable of working independently in a fast-paced setting
Reliable and committed to regular, full-time onsite attendance
Promotes and practices health and safety in alignment with company standards

Customer Service Representative

Key skills