Key skills
SaaSChange ManagementCommunicationCollaborationCustomer SuccessSales
About this role
Role Overview
- Lead Program Scoping, Planning and Execution: Work closely with business stakeholders (Sales and Revenue Operations leaders, managers, and frontline reps) to identify, scope, prioritize, plan and execute strategic projects that improve the customer and employee experience
- Drive Cross-Functional Collaboration: Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes aligned with key business objectives
- Manage Change: Drive change management for process improvements within the Sales organization, ensuring the team is prepared, supported, and equipped with the necessary resources to adapt to organizational change
- Deliver Impactful Reporting & Results: Measure results of projects and report out on outcomes delivered; drive continuous improvement processes to achieve and maintain operational excellence
- Champion, Role Model, and Embed Samsara’s Cultural Principles: Focus on Seller and Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team
Requirements
- Bachelor's Degree from a 4 year institution
- 6-8 years of program management, management consulting, business operations or strategy experience, ideally in a SaaS environment or fast-paced technology consulting role
- Track record launching transformational, cross-functional initiatives that measurably improve the customer experience and support scalability within the business
- Strong Program Management skills with expertise in end-to-end delivery (i.e. framing the need, scope requirements, document project roadmaps, partnering with teams, defining KPIs and reporting out on results)
- Ability to ramp up quickly on business priorities and derive insights from data to inform decisions
- Strong communication and written language skills including clear and concise documentation
- Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates and cross-functional partners
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working
- health benefits
- much, much more