Customer Service Representative II
United States
Contract
1 week ago
$20 - $24 USD
About this role
Role Overview
- Handle situations, which may require adaptation of response
- Assist customers with billing inquiries and educating them on energy usage.
- Record and process commitments on customer's accounts.
- Assist customers with online account and mobile app requests.
- Meet performance metrics and schedule adherence requirements daily.
- Helps provide direction and guidance to less experienced team members
- Perform other job-related responsibilities as assigned
Requirements
- High School Grad / GED
- Experience: 1+ years
Benefits
- Comprehensive Health and Income Protection Benefits
- 401(k) Savings Plan
- Paid Vacations for Qualifying Positions