Lead Analyst, AI Ops Configuration
United States
Full Time
1 week ago
$85,684 - $141,379 USD
H1B Sponsor
Key skills
AWSCloudSQLDatabricksAthenaSalesforceJira
About this role
Role Overview
- Ensure effective front and backend functionality of applications
- Establish root causes of application errors
- Monitor application performance metrics
- Analyze available data to find the root cause of problems
- Handle and prioritize incidents
- Perform impact analysis
- Coordinate with cross-functional teams and ensure timely resolutions
Requirements
- Bachelor's degree preferred
- 7-10 years of relevant work experience
- Extensive knowledge and experience of offer availability, eligibility, rules, & catalog
- Advanced proficiency with SQL (5+ years)
- Advanced proficiency with Excel (5+ years)
- Advanced proficiency with PowerPoint (5+ years)
- Databricks (3+ years)
- AWS Athena (3+ years)
- Experience managing operations for decisioning or campaign tools such as Pega CDH, Adobe Campaign, Salesforce Marketing Cloud or Unica Interact/Campaign preferred
- Familiarity with incident or defect tracking tools (such as Jira/Rally)
Tech Stack
- AWS
- Cloud
- SQL
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities