Ensure effective front and backend functionality of applications
Establish root causes of application errors
Monitor application performance metrics
Analyze available data to find the root cause of problems
Handle and prioritize incidents
Perform impact analysis
Coordinate with cross-functional teams and ensure timely resolutions
Requirements
Bachelor's degree preferred
7-10 years of relevant work experience
Extensive knowledge and experience of offer availability, eligibility, rules, & catalog
Advanced proficiency with SQL (5+ years)
Advanced proficiency with Excel (5+ years)
Advanced proficiency with PowerPoint (5+ years)
Databricks (3+ years)
AWS Athena (3+ years)
Experience managing operations for decisioning or campaign tools such as Pega CDH, Adobe Campaign, Salesforce Marketing Cloud or Unica Interact/Campaign preferred
Familiarity with incident or defect tracking tools (such as Jira/Rally)