Own and manage multiple concurrent customer onboardings in a high-volume environment, balancing 1:1 training with scalable, group-based enablement
Guide customers through their onboarding journey, ensuring they understand how to use Roofr effectively and see value quickly
Deliver high-quality customer interactions that drive product adoption and confidence across Roofr’s platform
Execute engaging Roofr training sessions through live online demonstrations, workshops, and group education sessions
Partner cross-functionally with Product, Account Management, and other Revenue teams to ensure a seamless and consistent customer experience
Track and manage key onboarding metrics tied to product adoption, retention, churn reduction, and customer advocacy
Contribute to the design, documentation, and continuous improvement of a scalable onboarding journey that supports growth
Identify opportunities to introduce and position additional Roofr products that help customers succeed and expand their usage over time
Act as a trusted onboarding partner, helping customers prioritize, make informed decisions, and build sustainable workflows in Roofr

2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment
Experience working in a fast-paced, high-growth startup environment
Strong communication and presentation skills across live calls, video meetings, email, and webinars
Ability to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement level
Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations
Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes
High ownership mentality with the ability to work autonomously, manage competing priorities, and follow through consistently
Exceptional organization, time management, and attention to detail to deliver a reliable, high-quality onboarding experience

1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging
we will see you in week 2!
1 Friday off per month (we call those our laundry days!)
Company wide paid shutdown for the week between Christmas and New Years
Flexible time off
80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
RRSP/401k match
Generous Parental Leave policy
We host an annual company retreat with great team building activities
Ample learning and development opportunities to continue growing your career
Home office setup stipend
Internet and phone allowance
Remote first culture
Weekly Friday paydays!

Implementation Specialist

Key skills