Customer Service Representative

Role Overview

• Perform functions that include the ability to communicate effectively with customers, dealers, and vendors in an unscripted environment using the Salesforce case management system, emails, and telephone
• Recommend and sell aftermarket parts, administer and control parts return requests and credit adjustments
• Provide REV Fire Parts dealers and customers parts order information as it pertains to pricing, shipping details, backorder information, interpret and disseminate technical information
• Act as liaison between Parts Central Warehouse, purchasing, accounts receivable, and management
• Handle customer inquiries with a high standard of service in a friendly manner while maintaining a sense of urgency for all requests
• Gather information from internal and external sources to provide sales quotations to dealers and direct customers
• Coordinate part orders and shipments to customers for quick and effective service and/or repairs
• Resolve customer issues related to shipping problems, backorders, invoicing, and carrier damaged shipments
• Manage returned goods authorization requests, in coordination with management

Requirements

• High school diploma or equivalent preferred
• At least one year of customer service experience
• Mathematical ability is essential throughout the customer service and parts sales processes
• Excellent written and verbal communication skills
• Must be able to multi-task and handle a high volume of daily work
• Ability to work in a team environment
• Practical computer experience is required (MS Office suite)

Benefits

• Veteran friendly employer
• Equal employment opportunity
• Affirmative action for minorities and women