Handle inbound and outbound customer calls minimally half the time to resolve inquiries in a timely and accurate manner
Research and document all information from phone conversations
Process payments by phone via electronic check, credit card
Assist patients with payment plan arrangements including collecting initial down payment
Maintain patient and physician confidentiality and professionalism
Perform various duties such as: Researching accounts, processing adjustments, refunds
Perform follow up with insurance companies to ensure appropriate payment on claims

High School Equivalent / GED (Required)
1+ years in medical billing, financial environment or customer service experience (Required)
Experience with medical billing software (Required)
Hospital and physician billing knowledge (Preferred proficiency)
Customer service phone experience working with multiple screens (Preferred proficiency)
Exceptional written and verbal communication skills. (Required proficiency)
Advanced knowledge of claim submission (UB04/HCFA 1500) and third party payers. (Preferred proficiency)
Demonstrated proficiency with PCs, with HIS systems as well as Microsoft software Microsoft Office suite (including Word, Excel and Outlook), and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency)

Customer Service Billing Representative

Key skills