Assist with system administration tasks across Knack, Smartsheet, Power Apps, Power Automate and PowerBI.
Perform routine updates and follow documented procedures to maintain system health.
Monitor and report issues to senior team members.
Help maintain a log of minor requests and enhancements.
Support user access requests, permissions updates, and simple role adjustments.
Follow governance procedures and contribute to ongoing documentation.
Assist in creating and updating training materials such as decks, guides, and SOPs.
Help coordinate training logistics and follow-up actions.
Provide Level 1 support for basic user questions and configuration-related issues.
Document issues and resolutions in support systems.
Escalate complex issues to IT or vendor support as appropriate.
Participate in basic testing of new features or system changes.
Assist in developing simple prototypes, mockups, and test cases to support system enhancements.

A Bachelor’s Degree is required.
3–5 years of professional experience in operations support or systems administration.
Strong analytical and problem‑solving skills, with high attention to detail.
Ability to learn new software quickly and adapt to changing tools.
Clear and concise written and verbal communication skills.
Customer‑service mindset with a focus on supporting end users.
Experience with low‑code/no‑code and workflow tools, including Power Apps, Power Automate, SharePoint, Smartsheet, and reporting platforms.
Understanding of relational data concepts and basic data structures.
Comfort working with SaaS vendor support teams.
Experience creating documentation or training materials.
Exposure to data modeling, reporting, QA, or testing.
Experience supporting operations, process improvement, or systems administration.

Operations Support Analyst

Key skills