Coordinate and manage responses to customer enquiries, including contributing to Request for Proposals (RFP), responding to customer security enquiries, diligence assessments, customer audits, etc.
Perform technical assessments and documentation around key controls and security processes, including working knowledge of key controls across a number of industry best practices
Liaise with customers, articulating control implementation, and describing considerations for applying security and compliance concepts to a technical environment. Simplify security compliance requirements into clear technical control specifications and policies.
Field and address requests for team support in collaboration with internal and external stakeholders.
Communicate effectively and regularly with internal teams and customers
Continuously build and refine knowledge base information, whitepapers, frequently asked questions, control narratives, etc. and contribute to ongoing development and improvement.
Understand the impact of security in our go-to-market pipeline, report on trends and help us improve how we invest in security.
Stay apprised on industry standards and regulations for security and compliance

4+ years experience in security, audits, customer assurance, control assessments, or risk assessments based on security and privacy frameworks, such as SOC 2, ISO 27001, HIPAA, PCI, HITRUST, NIST 800-53, FedRAMP, etc.
Experience in performing technical assessments and documentation around key controls and security processes, as well as auditing IT processes, including working knowledge of key controls across a number of industry best practices
Excellent analytical, problem-solving, and project management skills
Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams, stakeholders, and customers
Detail-oriented and able to handle multiple priorities in a fast-paced environment
Ability to operate effectively in ambiguity.

Security Customer Assurance Specialist

Key skills