Drive the sales agent experience end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
Deliver best in class digital experiences and enable capabilities that delight employees and help WEX win in the market
Deeply understand the external market and customer needs to define and prioritize the problems to be solved and inspire the broader team
Build the product roadmap, define users, and drive tradeoff decisions
Lead 1-2 scrum teams to align on mission and deliver great results iteratively
Leverage qualitative and quantitative data to measure results, inform roadmaps and achieve benefit, adoption and financial results
Cross collaborate with product management, analytics, UX, sales/commercial on product research to come up with better and disruptive solutions
Engage in technical discussions with senior engineers to define product strategy, create value, and impact the direction of products and the business
Be a trusted partner that can present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups

6-10 years of specific product management leader experience (mandatory)
Proven methodologies to develop great products, including customer driven innovation, rapid experimentation, prototyping, customer journey mapping, and measuring outcomes
Experience optimizing agent value across key points of their workflows
Understand how features (micro) interface with overall product vision (macro)
Thrive in driving cross-functional teams and leading initiatives across an organization
Comfort navigating through ambiguity and changing business environments
Have a learning mindset to start developing hypotheses that are tested and iterated
Experience in building self-service products from scratch.
Specific experience with building products for data definition, SDKs and APIs from software developers
Strong ability to think through unifying elements and common denominators; dream up user workflows and interfaces
Familiarity with big data frameworks
Data driven approach for everything you do, understanding your customers, roadmap prioritization and measuring success.
Ability to work in an agile fashion with your teams; go broad to go narrow; build, test, iterate
Ability to nurture various projects in parallel, in different stages of maturity and velocity
Undergraduate degree required, advanced degree is a plus

Senior Product Manager, Agent Experiences

Key skills