Customer Service Representative

Role Overview

• Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
• Answer questions about our insurance products and services with clarity and professionalism
• Take ownership of each interaction, aiming for first‑contact resolution whenever possible
• Resolve inquiries or smoothly escalate complex issues to the right team
• Accurately document customer interactions and maintain detailed records
• Use our systems, tools, and knowledge resources to deliver timely, accurate information
• Consistently provide polite, courteous, and empathetic service—even in challenging situations
• Share customer feedback to help us continuously improve our service experience

Requirements

• Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach.
• Ability to work in fast-paced environment.
• Demonstrate empathy and understanding towards customer concerns.
• Proficient use of a computer system and relevant software.
• A commitment to delivering exceptional customer service.
• Previous call center experience preferred.

Benefits

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!