Work with team members through ZenDesk, Slack, and internal medical records systems to review, upload and transcribe lab submissions, provide lab orders, escalate billing inquiries and various other requests
Execute manual insurance checks using existing processes and tools to ensure patients are eligible for treatment and resolve escalations
Follow established processes while providing insights and feedback for improvements
Maintain team SLAs to support internal stakeholders, including transcriptions per hour, email solves per hour, speed to resolution for eligibility escalations, and passing Quality Assurance checks
Assist with tasks, as needed, to support the larger Member Support and Virta teams
Facilitate applicant and patient communications while maintaining HIPAA compliance

Available to work 40 hours per week and flexibility some weekends as needed
Strong and effective communication skills, with the ability to problem solve
Experience and comfort using multiple digital tools and systems, with the ability to quickly learn new technologies
High attention to detail in order to effectively solve tickets the first time around and accurately input data into Virta’s EMR platform
Ability to think critically and be data-driven in solving patient problems
Operational experience, especially in a fast-growing, rapidly changing environment

Member Administrative Specialist

Key skills