About this role

Lead, coach, and develop the Inside Sales Team, Sales Administrator, and Territory Account Managers (TAMs)
Run regular sales team meetings to align on goals, priorities, and performance
Coach TAMs on client engagement, relationship management, and upsell strategies
Ensure all sales quotes are accurate, complete, and margin-protected
Oversee the quoting workflow in ConnectWise Sell, meeting turnaround and quality standards
Track and analyze key sales metrics including quote volume, turnaround time, conversion rates, and client engagement
Manage team quotas and ensure goals are achievable and consistently monitored
Work closely with Finance and Procurement to protect margins and ensure smooth order processing
Foster a positive, accountable, and performance-driven sales culture

Proven experience leading sales or inside sales teams
Strong understanding of sales operations, quoting, and margin management
Experience with CRM and quoting tools (ConnectWise experience strongly preferred)
Ability to coach, motivate, and hold teams accountable
Data-driven mindset with strong reporting and analytical skills
Excellent communication and cross-functional collaboration abilities
Experience in MSP, IT services, or B2B technology sales is a plus

Sales Manager

Key skills