Key Account Manager – Strategic Growth Accounts

Role Overview

• Own strategic account planning, deal formation, and long-term growth across all stages of the partnership lifecycle, with accountability for sustained value realization.
• Own and deliver revenue and growth targets across assigned Digital Health and key provider accounts.
• Develop and execute account-specific growth plans, including stakeholder mapping, use-case identification, pipeline management, and expansion strategies.
• Identify upsell, cross-sell, and expansion opportunities across complex provider and digital health ecosystems.
• Lead contract renewals using a value-centric approach that reinforces long-term partnership commitments while driving volume growth.
• Represent GRAIL at industry meetings, customer events, and conferences, as needed.
• Partner with Provider Sales leadership and field teams to align on account targeting, lead generation, and execution within shared geographies.
• Build and maintain trusted relationships with executive, clinical, product, and commercial leaders within partner organizations.
• Support the launch and integration of Galleri into customer go-to-market plans, including ordering workflows, member journeys, and platform offerings.
• Provide ongoing feedback on customer needs, market dynamics, and resourcing requirements to inform segment strategy and enable scalable growth.
• Collaborate closely with Customer Success and cross-functional internal teams to ensure strong adoption, operational readiness, and performance tracking.
• Partner with the Customer Success Manager to lead strategic business reviews (monthly, quarterly, or annual, depending on the partner).

Requirements

• Bachelor’s degree with 8+ years of experience, or Master’s degree with 6+ years of experience
• 3+ years of experience in healthcare sales, strategic account management, or client partnerships.
• Ability to travel up to 60% to GRAIL sites, company and industry-related events

Benefits

• flexible time-off or vacation
• a 401(k) retirement plan with employer match
• medical, dental, and vision coverage
• carefully selected mindfulness programs