Manage the end to end intake, triage, coordination, and closure of reactive and preventative maintenance work orders
Operate within a centralized, virtual operations center environment
Serve as the primary coordination hub between the client, service vendors, and internal technical teams
Ensure work orders are actioned quickly, accurately, and in accordance with service level agreements (SLAs)
Maintain precise documentation and work order status updates throughout the lifecycle
Utilize the VOIP system and other tools to dispatch, coordinate, and follow up with service vendors
Provide proactive, frequent status updates to the client regarding work order progress
Review and validate subcontractor quotes to ensure accurate pricing according to contract terms
Execute all work orders in accordance with defined SLAs, KPIs, and priority thresholds

3+ years of experience in dispatch, operations coordination, contact center operations, or service management environments
Experience managing high-volume work orders in a fast-paced, SLA-driven environment
Strong verbal and written communication skills
Comfort operating within a phone-intensive role using VOIP systems (8x8 or similar)
Ability to manage multiple priorities simultaneously with strong attention to detail
Proficiency with CMMS platforms, ticketing systems, or workflow tools
Strong problem-solving skills and sound judgment under pressure.

National Operations Center Lead Dispatcher

Key skills