Define and communicate a clear product vision for ServiceNow Matter Management aligned with strategic goals.
Partner with attorneys, legal operations staff, and stakeholders to understand legal workflows, pain points, and compliance requirements.
Own and manage the product backlog and roadmap for ServiceNow Matter Management.
Serve as the Product Owner within an Agile delivery model, providing direction to development and configuration teams.
Work closely with delivery teams, ServiceNow developers/configurators, and implementation partners.
Guide the evolution of the product post-implementation as additional legal teams and agencies adopt the platform.

Proven experience serving as a Product Owner or Product Manager for enterprise digital solutions.
Hands-on experience with ServiceNow, preferably including case, matter, or workflow-based modules.
Experience working in or closely with legal, legal operations, or compliance-driven environments.
Strong understanding of Agile delivery practices and backlog management.
Excellent stakeholder engagement, facilitation, and communication skills.
Experience delivering solutions in complex or regulated environments.

Product Owner

Key skills