Creating user-centered IVR designs for speech and DTMF applications (Dual-Tone Multi-Frequency)
Gather and analyze business and user requirements for IVR applications
Design end-to-end call flows for speech and DTMF-based IVR experiences
Create design specifications and documentation for IVR implementations
Collaborate with Product Owners to shape and refine voice user experiences
Create user stories for developers and speech scientists to implement designs
Support speech scientists with grammar design and tuning
Conduct usability testing and analyze results to improve IVR performance
Tune IVR applications to optimize recognition accuracy and user experience
Communicate design rationale and methodology to stakeholders

5+ years of professional experience as a user interface designer
Strong expertise in AI conversational voice design and development
Strong expertise in gathering and analyzing business and user requirements for IVR applications
Background in linguistics, cognitive psychology, behavioral sciences, or a related field
Proven experience designing speech and DTMF (Dual-Tone Multi-Frequency) IVR applications
Excellent communication and collaboration skills
Nice to have: Computer science or technical background
Experience working closely with speech scientists or NLP teams
Familiarity with usability testing methods for voice interfaces
Experience designing IVR systems in large-scale or enterprise environments

Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
ForeverRemote work culture : make the most of the flexibility that comes with remote work.
Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Senior Voice User Interface Designer

Key skills