Lead AI Experience Designer

Role Overview

• Understand our full ecosystem of users + platforms, and work to build an AI experience strategy that solves critical problems for each type of user in their workspace.
• Help to evolve our experiences from mostly conversational AI to agentic and predictive AI, embedding the technology in various workflows in ways that don’t require question/answer.
• Work across the design process at many levels: from the “30,000 ft” view to the interaction details that makes an experience feel sophisticated.
• Work with visual designers to help shape the look & feel and voice & tone of AI across platforms.
• Incorporate motion design and visual affordances that help the user know where AI has been applied and in what ways.
• Work closely with PMs and engineers to understand requirements, possibilities, and limitations of the system, and craft release plans that build towards a shared vision.
• Create clear documentation for AI-driven experiences so other teams and designers can work with your AI system.
• Stay on top of AI trends and technological advancements, ensuring that our practices are at the forefront of the industry and continuously evolving.
• Bring new processes, ideas, and ways of working back to the UX team and our product and engineering partners.
• Be a strong and positive role model and mentor for a growing design team, fostering a culture of design excellence.
• Chip in to other areas of work as needed.
• Work to stand up new practices and lead aspects of team development to create an organization that is smart, talented, and has fun working together!

Requirements

• Bachelor’s degree in Design, or related field; Master’s degree is a plus.
• 8+ years of experience in product UX design, with a proven track record of creating successful and user-friendly products.
• Expertise in Figma.
• Experience designing AI experiences and using AI tools as part of your typical workflow.
• Familiarity with agile methodologies and experience working in agile product development teams.
• Strong understanding of design systems, user flows, and interaction design principles.
• Experience conducting user research and usability testing, with the ability to synthesize insights into actionable design improvements.
• Proficiency in creating wireframes, prototypes, and high-fidelity mockups.
• Strong understanding of responsive design, mobile-first principles, and cross-platform user experiences.
• Ability to collaborate effectively with product managers, engineers, and other stakeholders throughout the product lifecycle.
• Excellent problem-solving skills and ability to design for complex user interactions and workflows.
• Deep knowledge of accessibility standards and designing for diverse user groups.